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Return Policy

At Austin Tactical, we're committed to providing high-quality products and exceptional customer service. As a small, family-owned online store, we create each shirt individually per order. Due to the nature of our business, we regret to inform you that we cannot accept returns or exchanges based on incorrect size or incorrect color selections.

Eligibility for Returns:

  1. Damaged or Defective Items: Our supplier meticulously inspects each item before shipment. In the rare event that your order arrives damaged or defective, please contact us within 7 days of receiving your package to initiate a return or exchange.

Return Process:

  1. Contact Us: Please reach out to us at 770 765 3222 or email to report any issues with your order. Be sure to provide your order number and details about the damaged or defective item(s).

  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item(s).

  3. Return Shipping: You will be responsible for shipping the damaged or defective item(s) back to us. We recommend using a trackable shipping service to ensure the safe return of your package.

  4. Refund or Exchange: Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange within 7 days.

Contact Us:

If you have any questions about our return policy or need assistance with damaged or defective items, please don't hesitate to contact us at 770 765 3222 or email

Thank you for supporting our small family-owned business at Austin Tactical. We appreciate your understanding and patronage!

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